CNC Service
The rates for labour provided in response to requests for field service and / or applications engineering on OSAI CNC products and associated equipment will be charged in accordance with the following categories. Please contact Alan Newby for a quotation of the rates that will apply at the time services are required.
Service Labour at Hourly Rates
Effective from 1 January 2008 and valid for 12 months or until superceded.
| Site Time - Standard | 08:00 to 17:00 Monday to Friday (per hour) | (W1) | |
|---|---|---|---|
| Overtime (Mon to Fri) | 06:00 to 08:00 and 17:00 to Midnight (per hour) | (W2) | |
| Weekends and Public Holidays | 08:00 Saturday to 06:00 Monday (per hour) Midnight the day preceding a public holiday to 06:00 the day following a public holiday (per hour) | (W3) | |
| Travel Time - Standard | 08:00 to 17:00 Monday to Friday (per hour) | (T1) | |
| All travel time will be charged at the standard rate for jobs scheduled in office hours. If the customer specifically requests attendance outside of office hours the following premium travel rates will apply. | |||
| Monday to Friday | 06:00 to 08:00 and 17:00 to Midnight | (T2) | |
| Weekends and Public Holidays | 08:00 Saturday to 06:00 Monday (per hour) Midnight the day preceding a public holiday to 06:00 the day following a public holiday (per hour) | (T3) | |
| Mileage Supplement | Travel within the UK using an OSAI vehicle (per mile) | (M1) | |
| Expenses | Public Transport, Car Rental, Air / Ferry Fares, Tolls, Parking, Hotel Bills, Meals, Etc. | (E1) | |
| Receipts | Where copies of receipts for expenses are required an administration cost will apply (per invoice). | (R1) | |
Notes: | |||
| SERVICE LABOUR AT DAILY RATE | Fixed price for service engineer labour, (Monday to Friday, excluding public holidays).(per day) Note: Invoices will be calculated at hourly rates unless the purchase order specifies the daily rate. | (D1) | |
The above price includes the following items expended between the hours of 08:00hrs and 18:00hrs:-
- All travel time
- All time on site
- Road travel expenses (see 7. below)
- Engineers sundry expenses (meals, fares etc.)
The above price does not include :-
- Premium rate labour worked after 18:00hrs, (if requested by the customer).
- Subsistence expenses, ( hotel & meals), if the engineer is requested to stay overnight by the customer.
- Air or ferry fares for long distance locations.
Materials
Chargeable spare parts used on service interventions will be invoiced at the prevailing service exchange list price where the original faulty unit is repairable. Consumable parts and replacements for parts beyond economical repair will be charged at the prevailing new sale price.
The cost of package, transportation & insurance for spare parts dispatched to customer sites for service interventions will be charged to the customer.
Faulty / exchanged parts or unused spare parts that are not removed from site at the time of the service intervention must be returned to OSAI-UK Ltd. at the customer’s cost.
Minimum Billing
The minimum call out charge for a field service intervention is 4 (four) hours site time at the specified rate, plus mileage, expenses, parts used & parts transportation.
Cancelled or Aborted Call Outs
All accrued site and travel time, plus mileage, expenses, parts used & parts transportation; or the minimum billing charge, (whichever is the greater), will be charged if a scheduled service visit is cancelled or aborted at the request of the customer.
Additional Services / Fixed Price Quotations
Specific quotations will be submitted on request for fixed rate or special services such as :-
- Application Engineering Projects
- Training Courses
- Commissioning / Start Up
- Overseas Service Visits
Contracts
Parts Only and Parts & labour maintenance contracts are available and can be quoted on request.
Tax
All above prices do not include value added tax.
TERMS AND CONDITIONS OF FIELD SERVICES:
- All services supplied against customer purchase orders, or under the terms of OSAI contract or warranty agreements are subject to OSAI-UK Ltd. Standard Terms & Conditions.
- Services at customer sites will be undertaken by professional engineers employed or sanctioned by OSAI-UK Ltd. who are trained and experienced on the products specified in the service request.
- Repairs carried out in the field will be to the quality standards specified in the OSAI Company Quality Procedure.
- Spare parts used to replace faulty parts will be either new product, or repaired parts fully tested and guaranteed functional and fit for their purpose. Repaired parts and service exchange parts are warranted for six (6) months from date of installation. Parts that fail within their warranty period will be repaired or replaced free of charge at OSAI discretion. All parts warranties are ex-works.
- If OSAI labour is required to diagnose and / or replace parts that fail within the warranty period, such labour is chargeable to the customer at prevailing OSAI service rates.
- Materials used on service interventions remain the property of OSAI up to the time the intervention is invoiced and the invoice is paid in full, at which time such parts become the customer’s property. Faulty parts replaced on service interventions become the property of OSAI.
- OSAI employees working at customer’s sites will ensure that their actions or omissions in no way compromise the Health & Safety of themselves or any other person. The customer’s health & safety policies and procedures, and OSAI’s health & safety policies and procedures will be observed at all times. If the customer’s Health & Safety policies and procedures are deemed to be inadequate for any reason, service interventions may be aborted or terminated.
- OSAI engineers may require labour assistance, with lifting equipment, to work on mechanical assemblies such as spindle drives & motors, or technical assistance to work on 3rd party products. If this assistance is unavailable or is withheld, service interventions may be aborted or terminated.
- OSAI-UK Ltd. will respond to requests for field service at the earliest opportunity, subject to the prevailing work schedules. Advised times and dates for attendance at customer sites are given on a “best endeavour” basis. Please Note: It may be necessary to re-schedule routine service visits in order that OSAI can honour its obligation to provide priority service to contract customers.
EXCEPTIONS:
- Original replaced parts that are found to be damaged or faulty beyond economical repair, will result in the relevant service exchange parts being charged at the full replacement price, if replacement parts are available. Where replacement parts are unavailable, e.g. obsolete product, service exchange parts may be recalled.
- Labour and / or parts warranty may be invalidated, or additional charges levied if :-
- Malfunction or damage has been caused by fire, flood, lightening, the application of incorrect voltages, or if the anomaly is the result of operator error, inappropriate maintenance or inappropriate service.
- Faults are caused by equipment not supplied by OSAI, including inappropriate or dysfunctional firmware or software installed by the customer or any third party
- There is evidence if inappropriate maintenance or service by the customer or any third party
- Service interventions that are terminated or aborted under the conditions described in 7. or 8. above are chargeable to the customer.
- OSAI-UK Ltd. will not be held responsible if engineers are delayed in, or prevented from providing scheduled services, due to circumstances beyond OSAI-UK Ltd’s control.